Virgin Media is out recently – thousands of Brits are left without internet due to a huge broadband outage – plus BT and Alexa updates

Am I entitled to compensation?

You may be entitled to compensation if you’ve had problems with your internet, calling, or cell service.

But when it comes to TV outages, the services don’t fall under the same scheme.

We’ve asked Virgin Media if there’s any compensation for TV customers and we’ll update this page when we know more.

Internet companies typically pay £8 a day for broadband and home phone service that is not repaired after two full days of no service.

You’ll also pay £25 for any missed appointments or appointments canceled with less than 24 hours notice, and you’ll be paid £5 for each calendar day delayed by the start of the new service.

This usually happens automatically.

If you are a cellular subscriber and are experiencing a lack of service, you may be entitled to a refund or account credit, depending on the circumstances.

If you’re going without service for an extended period, you may also have the right to go without a charge, although neither is automatic – you’ll have to ask your provider.

If your issue is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) body.

Virgin Media is enrolled in the CISAS ADR scheme.