The Butterball hotline expert remembers one of the dumbest questions she’s ever heard

RICHMOND, Va. (WRIC) – Cooking a turkey is difficult, but it doesn’t have to be that difficult.

Since 1981, countless confused chefs have called the Butterball Turkey Talk-Line with concerns about thawing, basting, or cooking their turkeys. That’s why the experts on the hotline answered just about every conceivable question.

“We are here for you and [for] Thanksgiving is going to be fabulous,” Karen Wilcher, Butterball Turkey’s talk line expert, told Nexstar’s WRIC. “We are all certified and all have degrees from Butterball University.”

Wilcher greets all callers and says there are no stupid questions — but she’s had some fun ones, like a call from a dad who wanted a shortcut to defrosting his turkey.

The preferred method for thawing a frozen turkey, Wilcher says, is to place it in the refrigerator days in advance, leaving one day in the refrigerator for every four pounds of turkey.

But there is a quicker way – the water bath method – that can speed things up.

“You just leave the turkey in its original wrapper and thaw it with cold water, changing the water frequently,” said Wilcher, who explains the turkey should stay in this bath for several hours — about 30 minutes — for every pound.

However, the called father was looking for an even more convenient solution.

“His job was to thaw the turkey using our water bath method,” Wilcher recalls. “Well, he also knew he should take care of getting the kids a bath. You know, he thought – turkey, bain-marie, kids, bath – maybe I could put that together?

“Not a good idea!” Wilcher remembers.

Regardless of how the bird is thawed (and as long as it’s thoroughly thawed), Wilcher reminds all callers to fully cook their birds to at least 164° in the center of the stuffing and 180° in the thigh.

And after you put it on the table, don’t leave it there all day.

“You have two hours to get the turkey served and eaten. And if not, you have to put it in the fridge,” the 10-year veteran told the Turkish talk line.

Anyone with questions for a Butterball Turkey talkline expert like Wilcher can reach a trained chef, nutritionist or homemaker via phone, text message or online chat. This year’s hotline will operate until November 25 before resuming operations between November 28 and Christmas Eve.

https://wgntv.com/news/nexstar-media-wire/expert-from-butterball-hotline-recalls-one-of-the-silliest-questions-shes-heard/ The Butterball hotline expert remembers one of the dumbest questions she’s ever heard

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