Mum left £1,000 out of pocket after easyJet said her flight was canceled – just so he could take off

A mother has been left £1,000 out of her pocket after being told her flight was canceled – only for it to go on.

Natasha Williams was on holiday in Berlin with her three children before Christmas when they were told their flight home to Bristol had been cancelled.

2

She said she only realized what had happened when they arrived at the airport to check in their luggage before their flight.

she said live in Devon: “I went to easyJet Reception informed that our flight was cancelled. It wasn’t showing on screen or anything.

“I said, ‘Well, what should I do?’ and easyJet said, ‘Just rebook a flight and we’ll refund you’.”

The next direct flight home was four days away, so instead of Berlin to Bristol she had to book a Berlin to Birmingham flight via Paris.

As well as having to pay for the new AirFrance flights, she also had to book another night in Berlin, paying more than £1,000 in total.

Natasha, from Exeter, said her children “cried” when flights were canceled as they didn’t want to stay another four days.

However, after she paid for the new flights and hotel, she said she was then told by someone at the airport that her flight would go ahead after all.

Natasha explained, “This guy came over and said, ‘You were on our flight, weren’t you? I phoned easyJet The flight isn’t canceled in Bristol, apparently it’s on its way.'”

The family were then rushed through the airport and made it onto their original easyJet flight home – only to encounter more problems on their return to the UK.

Natasha said the airline refused to reimburse her for the new flights and hotel as she still made it onto her booked flight.

She said the airline refused to accept responsibility and that neither her insurance nor her credit card were willing to reimburse her.

She added: “It’s £1,000, I’m a single parent. If it was £100 or so I might just take it by the chin, but £1,000 is a lot of money.”

EasyJet told DevonLive they are investigating the incident.

Sun Online Travel has reached out to easyJet for further comments.

This is not the first time this has happened to vacationers.

One woman said £1,000 was left out of her pocket after Ryanair canceled their flights – only to say they would go ahead and then canceled it again.

Here are the five things you should do if your flight is canceled and how much compensation you can get depending on why it was cancelled.

2